Transferred to her supervisor XXXX, whom gave me the same song & dance, statements will be going out on the XXXX. I spoke with XXXX ( very nice ) but did not know why. XXXX received my XXXX payment on XX/XX/XXXX. I called Selene today XX/XX/2018 because I had not received my statement for XXXX. The Mortgage Statements are STILL not being sent out. The problem has STILL not been taken care of. This company should not be allowed to continue doing buisness as they treat their clients with no priority and they have been sued and have tons of complaints against them.ĪR Trouble during payment process Mortgage: FHA mortgageĬomplaint: This is a Continuation of CFPB Case # XXXX-XXXX & Case # XXXX-XXXX. I was approved for assistance on XX/XX/2018 and the only requirement needed by the county was a XXXX in order to release the funds, weeks later, many phone calls, written request for this simple form and I am about at my deadline for the county funding and still no cooperation despite my constant follow up on a daily basis and my clear expression of the urgency of the matter. I then applied for foreclosure assistance thru my county and once again to get any documents the county needed or their cooperation was futile. Supervisors never returned my calls and finally over 5 months later I received a notice that my repayment plan had been canceled due to lack of payment even though they had a check that sat there for months uncashed and numerous times I was told by their representatives to hold onto the funds until they completed the account transfer. Selene miss handled my account for months, I called practically everyday had to resend documents multiple times cause they either lost them or claimed to have never received them, their staff was incompetent in handling even the most basic of questions and request. Jupiter, FL Struggling to pay mortgage Mortgage: FHA mortgageĬomplaint: My loan was transferred to Selene Finance on XX/XX/2018 from XXXX XXXX whom I had gone thru the loss mitigation process and had been approved for a repayment plan, a signed repayment agreement was sent along with the initial payment as requested. I don't get it.Ĭompany Response: Closed with explanation just why did the government give them all the bail out money. The whole thing is just nonsense since my income went down twice since XXXX qnd no one even gets any updated information since XXXX when processing the modification. everything went up not down and I fought for this since XXXX. but seriously 18 day notice in the middle of the winter? And where was the home affordable modification I applied for. I was notified 18 days before they sale my home of 30 years.They say they dont have to gi thru the courts, I never received a copy of my deed after they took over my loan. Two days ago I received a notice that my home is being forclosed on and the forclisure sell ia set for XX/XX/XXXX. Then in XX/XX/XXXX I lost my job when the company I worked for decided to give all 300 employees a 30 min notice to get out of building because they filed Chapter XXXX and in XX/XX/XXXX I had a XXXX so I have fallen behind in my payments. That decreased my monthly payment by about more than the origiinal loan amout was, but I was desparate to keep my home so I signed them.
#Selene finance insurance department update
it took them about 3 months to update their records and refund me the escrow for my property tax. I sent them the info and the letter from the township verifying that NJ states that I am Property Tax Exempt. About the same time I received my 100 % VA XXXX rating. NJ Trouble during payment process Mortgage: VA mortgageĬomplaint: I refinance my mortgage with Selene Finance in XX/XX/XXXX.
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